Receptionist Job Opportunity – Burger Huyser Attorneys (Midrand)

Burger Huyser Attorneys, a well-established and reputable law firm, is currently seeking a professional and well-presented Receptionist to join its Midrand branch. This opportunity is ideal for an organised, confident, and client-focused individual who enjoys working in a professional legal environment and is committed to delivering excellent front-office support.

The firm is looking for someone who communicates with empathy, maintains high standards of professionalism, and is willing to go the extra mile when required. If you are passionate about customer service and administration and thrive in a structured office setting, this role may be a perfect fit.

Position Details

Job Title: Receptionist
Company: Burger Huyser Attorneys
Location: Midrand, Gauteng
Employment Type: Full-time
Salary: To be discussed during the interview
Additional Benefits: Commission structure available

Working Hours

• Monday to Thursday: 07:30 – 16:30

• Friday: 07:30 – 16:00

Candidates must be flexible and willing to take calls after hours when required, in line with the firm’s operational needs.

Role Overview

As the Receptionist at Burger Huyser Attorneys’ Midrand office, you will serve as the first point of contact for clients, visitors, and callers. This role plays a vital part in creating a positive and professional impression of the firm while ensuring the smooth day-to-day functioning of reception operations.

You will be responsible for managing incoming calls, welcoming clients, providing administrative support, and assisting with general office coordination. Strong communication skills, attention to detail, and the ability to multitask are essential for success in this role.

Key Responsibilities

The successful candidate will be responsible for the following duties:

• Answering and directing incoming telephone calls professionally and efficiently

• Welcoming and assisting clients and visitors in a courteous and professional manner

• Managing reception-area activities and maintaining a neat, organised front office

• Handling basic administrative and clerical duties as required

• Scheduling appointments and relaying messages accurately

• Communicating clearly and professionally with clients and staff

• Assisting the team with additional tasks when required

• Upholding the firm’s professional image at all times

Minimum Requirements

To be considered for this position, applicants must meet the following criteria:

• Strong working knowledge of Microsoft Word

• English language proficiency (Afrikaans will be an advantage)

• Excellent organisational and planning skills

• Strong telephone etiquette and client communication skills

• Clean, neat, and professional personal appearance

• Willingness to take calls after hours when required

• Ability to work well under pressure and handle confidential information

Ideal Candidate Profile

The ideal candidate will be well-spoken, organised, and client-focused, with a warm yet professional manner. You should be confident in dealing with clients, able to manage multiple tasks efficiently, and committed to providing exceptional service in a legal environment.

How to Apply

Interested candidates are invited to submit their CV and a short introductory letter via email.

Email: vacancies@burgerhuyserattorneys.co.za
Email Subject Line:
APPLICATION REF: LRMIDB2026/01

If you do not receive feedback within 15 days after the closing date, please consider your application unsuccessful.

Please note: Applications submitted via LinkedIn will not be accepted.

Final Note

This is an excellent opportunity to join a respected legal firm and build your career in a professional office environment. If you meet the requirements and are passionate about delivering outstanding front-desk service, you are encouraged to apply before the closing date.

ICT Service Desk Analyst Job Opportunity – Stellenbosch

MEH Technologies is currently seeking a skilled and experienced ICT Service Desk Analyst to join its growing team based in Stellenbosch, Western Cape. This is an office-based position offering a market-related salary, ideal for ICT professionals who thrive in fast-paced support environments and are passionate about delivering excellent technical and customer service.

The successful candidate will report directly to the ICT Service Desk Manager and will play a key role in supporting Mediclinic employees and doctors with critical ICT systems and services.

Position Overview

Job Title: ICT Service Desk Analyst
Company: MEH Technologies
Location: Stellenbosch, Western Cape
Employment Type: Full-time
Work Arrangement: Office-based
Salary: Market Related
Reports To: ICT Service Desk Manager

This role is suited to an individual with strong technical knowledge, proven service desk experience, and the ability to resolve incidents efficiently while maintaining high customer satisfaction levels.

Key Responsibilities

The ICT Service Desk Analyst will be responsible for providing first-line technical support and ensuring the smooth operation of ICT services. Key duties include:

🔧 Technical Support (50%)

• Provide first-line ICT support to Mediclinic staff and doctors

• Resolve incidents and service requests via phone and remote support tools

• Diagnose and troubleshoot hardware, software, and system issues

Incident Management (15%)

• Monitor, manage, and escalate incidents using ITSM tools

• Ensure critical issues are escalated within required timeframes

• Follow ITIL-aligned incident management processes

Continuous Improvement (15%)

• Participate in service desk optimisation and improvement initiatives

• Identify recurring issues and contribute to long-term solutions

Documentation (5%)

• Create, update, and maintain technical documentation, SOPs, and support guides

 Stakeholder Relations (5%)

• Maintain professional relationships with internal stakeholders

• Deliver consistent, high-quality customer service

Ticket Management (10%)

• Accurately log, update, and track assigned support tickets

• Ensure all tickets are resolved within SLA targets

Key Performance Indicators (KPIs)

The role includes clear performance targets to ensure service excellence:

• SLA adherence: 90% or higher

• First call resolution rate: Minimum 70%

• Critical issue escalation: Within 15 minutes

• User satisfaction score: 80% or higher

• Customer complaints: Fewer than 5 per quarter

Meeting these targets is essential to maintaining service desk efficiency and customer trust.

Minimum Requirements & Qualifications

To be considered for this position, applicants must meet the following criteria:

• 3–4 years’ experience in a Service Desk or ICT Support role

• Compulsory certifications:

  • A+

  • N+

  • ITIL Foundation

• Strong understanding of ITIL standards and incident management processes

Required Skills & Competencies

• Technical knowledge of Office 365, Azure, and ITSM tools

• Strong troubleshooting and analytical abilities

• Excellent communication and interpersonal skills

• Customer-focused mindset with attention to service quality

• Ability to work under pressure and manage multiple priorities

• Strong organisational and time-management skills

How to Apply

Interested candidates who meet the above requirements are encouraged to apply by submitting their CV via email.

Email your CV to:
lerato@mehtechnologies.com

Please note: This is a strictly office-based position in Stellenbosch.

Final Note

This is an excellent opportunity for an experienced ICT Service Desk professional looking to advance their career within a structured and performance-driven environment. If you have the technical expertise, certifications, and customer service focus required, apply today and take the next step in your ICT career.